Help & FAQs – Kiyana Fashion

Welcome to the Kiyana Fashion Help Center! We’re here to assist you with any questions about your orders, shipping, returns, payments, and more.

1️⃣ Ordering & Payments

How do I place an order?

• Browse products and select your favorite items.
• Click “Add to Cart” and proceed to checkout.
• Enter your shipping details and choose a payment method.
• Confirm your order, and you’ll receive a confirmation email/SMS.

What payment methods do you accept?

• Credit/Debit Cards (Visa, Mastercard, Rupay, etc.)
• UPI & Wallets (Google Pay, PhonePe, Paytm, etc.)
• Net Banking & EMI Options
• Cash on Delivery (COD) – Available with an extra ₹50 charge.

Can I modify or cancel my order?

• You can cancel or modify your order before it is shipped.
• Contact us at kiyana.fashionhouse@gmail.com  for assistance.

2️⃣ Shipping & Delivery

How long does delivery take?

• Metro Cities: 3-5 business days
• Other Cities: 5-7 business days
• Remote Areas: 7-10 business days

How much does shipping cost?

• Free shipping on orders above ₹999.
• ₹50 shipping charge for orders below ₹999.

How do I track my order?

• Track your order here by entering your tracking number.
• You will receive tracking updates via SMS/Email once shipped.

Do you offer international shipping?

Currently, we only ship within India. International shipping will be introduced soon.

3️⃣ Returns & Exchanges

What is your return policy?

• Returns/exchanges are accepted within 7 days of delivery.
• Items must be unused, unwashed, and in original condition with tags.
• Refunds are processed within 7-10 business days after pickup and quality check.

How can I request a return or exchange?

1. Visit our Returns Portal and enter your order details.
2. Choose return/exchange and submit your request.
3. We will arrange a pickup from your location.

Are there any non-returnable products?

• Innerwear, accessories, and sale items are non-returnable for hygiene reasons.

4️⃣ Refunds & Store Credit

When will I receive my refund?

• Prepaid orders: Refunds are processed within 7-10 business days.
• COD orders: Refunds are credited to your bank account via UPI/NEFT.

5️⃣How to take care of the fabric:

We Recommend Dry clean for first wash. Post that, one can hand wash with cold water and mild detergent. Do not soak. Dry in shade

Customer Support

Still have questions? We’re happy to help!

📩 Email: support@kiyanafashion.com
📞 Call/WhatsApp: +91 7278411691
⏳ Support Hours: Mon-Sat, 10 AM – 6 PM