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Returns & Exchanges

Returns & Exchanges – Kiyana Fashion

We want you to love your purchase! If you’re not completely satisfied, we offer easy returns and exchanges to ensure a hassle-free shopping experience.

🔄 Return & Exchange Policy

  • Returns and exchanges are accepted within 7 days of delivery.
  • Items must be unused, unwashed, and in original packaging with tags attached.
  • Only items purchased from Kiyana Fashion are eligible for return/exchange.
  • Certain items are non-returnable due to hygiene reasons (details below).

❌ Non-Returnable & Non-Exchangeable Items

For hygiene and safety reasons, we do not accept returns/exchanges for:
✔️ Legging
✔️ Palazzo

📌 If you receive a damaged or incorrect item, please contact us within 24 hours of delivery for a replacement.

🚚 How to Initiate a Return or Exchange?

  1. Go to Our Return & Exchange Portal, which appears under My Account -> Orders after your order status is marked as Completed.
  2. Enter your Order ID and registered email/phone number.
  3. The item(s) you want to return/exchange and provide a reason.
  4. Our team will schedule a pickup within 2-4 business days.
  5. Once received and verified, we will process your refund or exchange within 7-10 business days.

📌 Note: If you prefer an exchange, Please mention that.

💰 Refund Process

  • Prepaid Orders: Refunds will be processed to your original payment method (UPI, card, net banking) within 7-10 business days.
  • COD Orders: Refunds will be sent via UPI/Bank Transfer after confirmation.
  • You can also opt for a store credit to use on your next purchase.

📦 Exchange Process

  • You can exchange your item for a different size or color (if available).
  • If the desired item is out of stock, you may request a refund or select another product.

📞 Need Assistance?

We’re happy to help with any return or exchange queries.

📩 Email: [email protected]
📞 Call/WhatsApp: +91 7278411691
⏳ Support Hours: Mon-Sat, 10 AM – 6 PM